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Shipping
Damage Policy
Return Policy
Order Cancellation Policy
IMPORTANT INFORMATION!
PLEASE READ BEFORE YOU BUY! Disclaimer: There
are inherent risks involved in using any product, including but not
limited to: serious physical injury, and possibly death. Gorilla products
are to be used by experienced adults over 18 years of age only. The
Seller will not be held liable under any circumstance for incidental or
consequential loss or damage or injury, due directly or indirectly to
the use of Gorilla products, including any malfunction from negligence or
defect. The seller makes no claims as to the suitability of Gorilla products
for any specific purpose or use. Buyer understands that the use of
Gorilla
products can cause injury or death to themselves or others. The Buyer
holds our company and its agents and affiliates harmless from any
liability arising out of or relating to the use or ownership of any
Gorilla product. Buyer fully accepts responsibility & releases the seller for
all & any personal injuries, fatal injuries, any losses, costs, and
damages incurred as a result of Buyer or anyone else operation of
Gorilla Products. Once buyer submits payment this will serve as purchaser agreement
to releasing seller of any and all responsibilities of item such as
stated above. By purchasing a Gorilla product, you acknowledge that you have read and
understood, and you agree, to the terms and conditions of this
Agreement, and you represent that you are of legal age (age 18 or older)
to enter this Agreement and become bound by its terms.
Your Personal
Information Is Confidential.
Gorilla/OneTouch is
serious about protecting our customers’ personal information.
Browsing our site will not collect any personal information. In
order to fill your order, we will need to gather certain
information, such as your name, home address, and email address.
We will not sell, rent, trade or give away individual,
personally identifiable information entered on this site to any
third party. We collect such information so that we can process
orders, personalize your shopping experience, or send you the
latest product and other useful material. If you do not wish to
receive further material from Gorilla/OneTouch, you can simply respond
to our email or otherwise tell us that you do not want to
receive future communications.
Online Orders.
When you make a purchase, Gorilla/OneTouch uses PayPal, a leader in
online credit card transactions and security, is used for credit
card processing. We do NOT have access to your credit card
number.
Outside Links.
We cannot control the privacy policies of other sites. Any time
you click a link to another site you should read that sites
privacy policy and be aware that we are not responsible for
information gathered or received from other sites.
Changes
This privacy policy is subject to change at the sole discretion
of Gorilla/OneTouch. When we modify it, we will post the changes in a
revised policy statement.
Shipping Damage Policy
- If you
receive a product that is damaged in
shipment please contact us immediately. We
can file a damage report with the shipping
company and make arrangements to resolve the
damage. Any and all damage must be
documented with photos of the damage (this
is required to file a claim with the
shipping company) and emailed to us within 3
days of delivery.
Return
Policy -
We accept authorized returns
on unused products for 30 days after you
receive your product. Unused means that the
product has not be assembled or used in any
way. All returns are subject to a 30%
restocking fee. Please allow up to 7
business days after we receive the returned
item to process your refund.
You are responsible for returning the
product in new, resalable condition. It must
arrive unused in its original packaging,
complete with all accessories and user
manuals. If any original parts, accessories,
documentation or packaging are used, damaged
or missing, you will be charged a 50%
restocking fee. You are responsible for
paying all costs for return shipping and
insurance.
Order
Cancellation Policy - If you cancel an
order from the GorillaWinches.com website after
the order is placed, there is an ORDER
CANCELLATION FEE OF 7% OF THE PURCHASE PRICE.
This fee is to cover the costs of removing the
order from our payment, warehouse and shipping
systems. And to help recover the cost of credit
card processing and refunding.
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