We know it's important that you have the same confidence when you use your credit card online as you do when you order by telephone. That's why we now offer the Gorilla Winches/OneTouch2You Safe Shopping Guarantee - to help protect you from credit card theft or misuse. Here are the steps we take to ensure that your purchase is safe with us:

Data encryption. To help protect your credit card number and personal information, our payment service (PayPal) encrypts every order. Encryption is a process by which software is used to scramble your credit card number and personal information so that they're unreadable by any unauthorized person.

The GorillaWinches.com Secure Shopping Guarantee. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases at GorillaWinches.com, we will cover your liability up to $50.

The end result? When you buy online from GorillaWinches.com, you can buy with confidence.

Here's what to do

In the highly unlikely event that you discover unauthorized charges from on your credit card from your online purchases at GorillaWinches.com within 60 days of your purchase on here's what to do:

Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee.

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase at GorillaWinches.com, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:

Your name
Daytime phone number
Billing address
A copy of the credit card statement in question (please circle fraud charges)
Proof of your credit card company's fraud determination and liability fee
A description of the incident

Send your letter to:
GorillaWinches/OneTouch2You.com
9915 13^th Ave. North

Plymouth, MN 55441
Attention: Safe Shopping Guarantee

We'll protect you. For security purposes, our fraud department will confirm your claim. If the fraudulent charges resulted through no fault of your own, we will then credit your credit card up to a maximum of $50 and send you a letter that confirms our reimbursement.

By purchasing a Gorilla Product, you have acknowledged that you have read and agree with our "Terms of Use".

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